A communication process with patients in healthcare is quite different from your communication with friends and family. Healthcare workers are engaged in a very challenging environment. They are surrounded by many hazards, both physical and mental, and they need to learn a lot about each other to stay productive. And other medical staff members. This diverse group of professionals must work together carefully to improving patient satisfaction in hospital care settings with excellent care.
* Be direct. In a healthcare setting, it’s not enough to tell your patients what you need. You also have to be clear about the things you want them to do. Communication between healthcare workers in the healthcare team is essential.
* Give information, not advice. Patients often find it hard to make decisions when there are so many conflicting details and information in the medical records at the doctors’ office or the hospital. Some patients may also be reluctant to share information with healthcare workers because they may feel intimidated or think that the healthcare workers are making critical or unnecessary judgments about them. When you communicate with patients in the healthcare team, make sure you address any skepticism about your information.
* Listen carefully. You might be able to get all the information you need to make an informed decision about a patient’s health. But what do patients need to know? You don’t always have to provide patients with information that they aren’t comfortable sharing. If you know that a particular piece of information could make a big difference to a patient’s overall health, it’s OK to let him know about it.
* Listen and respond. A patient’s communication needs could vary from one person to another. When you work in healthcare, you will encounter different personalities in different patient care stages. It’s essential to keep in mind that each patient is an individual who will give you feedback and act differently in different situations.
* Responding promptly. The whole communication process with patients in healthcare should be about listening to their needs and acting appropriately. You can’t put off your responsibility for communicating with them if you don’t intend to. This applies not only to the healthcare team but also to patient communications in the office. It’s important to be prompt and be willing to take further steps to communicate with them.
* Using the right words. A critical part of communication with patients in healthcare is the use of the right words. To be sure, healthcare workers talk to patients using professional terminology. But a lot of the communication that takes place between healthcare workers is non-professional.
The goal is for healthcare workers to use the right words to engage their patients in communication. But if a word or phrase causes hesitation on the part of the patient or a delay in response on the part of the healthcare team, that communication process can be broken. If you fear that you might be losing your patients’ trust, talk to them frankly and explain that the process of communication with them needs to be fine-tuned. Let them know that their feedback is valuable to you.